This policy explains our use of cookies and other technologies to understand, improve and protect Shipment Refunds Canada. If you see a capitalized word, it's defined in our Terms of Service.

Changes to this Policy

We may update this Policy from time to time. If we do, we'll let you know about any material changes, either by notifying you on the Site or by sending you an email. New versions of this Policy will never apply retroactively — we'll tell you the exact date they go into effect. If you keep using Shipment Refunds Canada after a change, that means you accept this Policy.

What they are

Cookies are small data files that are issued to your device when you visit a website and that store information about your use of a service. Pixel tags (which are also called clear GIFs, web beacons, or pixels) are little snippets of code or tiny images embedded on websites and in email that help us learn how you interact with our site and emails.

Why we use them

Shipment Refunds Canada uses cookies and these other technologies to help recognize you as a repeat visitor and, to improve the quality of our Services.

How they work

When you visit Shipment Refunds Canada, our web server sends a cookie to your device, which allows us to recognize your device (but not the specific person using it). By associating the identification numbers in the cookies with other account information when, for example, you log in to our Services, we know that the cookie information relates to your user account. Similarly, pixel tags on Shipment Refunds Canada and in email communications help us identify how your device is being used to interact with Shipment Refunds Canada content. Some of the tags and cookies used by our Services are served by us, and some are served by trusted partners who are delivering services on our behalf.

Some examples of the types of cookies and other technologies Shipment Refunds Canada uses:

  • Authentication

    Shipment Refunds Canada uses authentication cookies and similar technologies to tell us when you're logged in to Shipment Refunds Canada. This lets us show you personalized views related the status of your shipments and refund requests.

  • Security

    Cookies also help keep Shipment Refunds Canada secure by facilitating security features and allowing us to detect activity that might violate our rules and Terms of Service.

    These cookies help protect your account from being accessed by anyone other than you, alert you and us when your account is accessed, and provide capabilities that allow us to disable any active sessions you have (for example, when you log out or change your password).

  • Localization

    Some cookies help us provide localized experiences — for example, by making sure you see Shipment Refunds Canada in your preferred language.

  • Site features and services

    Shipment Refunds Canada uses cookies that provide functionality and help us deliver our products and services — for instance, by storing your preferences or by pre-filling the username field when you log in.

  • Performance

    Performance cookies help us route traffic between servers and understand how Shipment Refunds Canada is performing, so we can provide you with the best experience possible. We may use third party software development kits (SDK) in our mobile apps to collect information about activity in the app, the type of device and operating system it is running on and how the app is functioning. For example an SDK may send us a report if the app crashes, and reports on which features of the app are used more than others.

  • Analytics and research

    Cookies and other technologies also help us to understand, improve, and research features and content on the Shipment Refunds Canada site. For example, we may use cookies to understand how you are using your dashboard or to determine which types of browsers or devices are accessing Shipment Refunds Canada. You can opt-out of being included in Google Analytics here.

  • Restricting Web Robots

    Our site is intended to be used by people. On some of the forms on our Site, for example sign-up and login, we use Google's reCAPTCHA service to prevent robot software from submitting SPAM and junk information. By using the Site, you agree to the Google Privacy Policy and Terms of Use.

  • Social Media Platforms

    Cookies and other technologies make interacting with social media platforms more seamless. For example, when you're signed into social media accounts while you use our Services, these technologies enable you to share content with your social network or, in some cases, log in using your social media credentials. These features are usually controlled by the social media platform you are using and are governed by its separate privacy policies and the preferences you set with that service.

  • Marketing

    Cookies help us deliver targeted advertisements on social media platforms, based on your activity on Shipment Refunds Canada, including areas you ship products and the quantity of projects you ship, and to track the performance of those ads. This is sometimes referred to as online behavioral advertising. In some cases, our partners may use cookies to provide us with information about your interactions with their services. Those third-party cookies would be subject to the third party service's policies.

    You can opt-out of online behavioral advertising. The Self-Regulatory Program for Online Behavioral Advertising program provides consumers with the ability to opt-out of having their online behavior recorded and used for advertising purposes. To opt out of having your online behavior collected for advertising purposes, click here.

    Certain choices you make are both browser- and device-specific.

You can control certain cookies

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. Blocking or deleting cookies may prevent you from using most of our Services. To find out more about how to enable, disable, or delete cookies from your web browser, please visit here. To control flash cookies, which may be used on certain websites from time to time, you can go here. Why? Because flash cookies cannot be controlled through your browser settings.

Our Do Not Track Policy

Some browsers have "do not track" features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.

Certain options you select are browser- and device-specific.


If you have questions or suggestions, please contact us.

This updated policy will go into effect on May 19, 2018.